Privacy Policy — Pattaya Visa Help

1. Who we are

Pattaya Visa Help ("we", "us", "our") operates pattayavisahelp.com (the "Site"). We are an independent Thailand visa information and matching service based in Pattaya, Chonburi, Thailand. We can be contacted at [email protected].

2. What information we collect

We collect only the information you voluntarily provide via our contact forms or messages, including:

Your first name and last name
Your email address
Your Phone number (if you choose to provide it)
Your visa interest selection
Any free-text description of your situation you choose to share
Technical information automatically logged: IP address, browser type, page visited (used only for security and basic analytics)

3. How we use your information

We use your information solely for:

Replying to your enquiry within 24 hours
Matching you with the appropriate vetted specialist in our network (only if relevant and only with your knowledge)
Sending you the lead-magnet PDF, guide, or document you requested (where applicable)
Limited follow-up communication relevant to your enquiry

We do not sell your data. We do not share your data with marketing companies. We do not use your data for retargeting ads.

4. Cookies and analytics

We use Cloudflare Web Analytics, which is cookieless and does not track individual users. Standard server logs are retained briefly for security purposes only.

5. Specialist referrals

If you indicate interest and consent, we may share your enquiry with one of our vetted specialist partners (e.g. a Pattaya immigration lawyer, insurance broker, or visa agent). We will tell you who, and you can opt out at any time. Our specialist partners agree to follow data protection standards equivalent to ours.

6. Data retention

We retain enquiry data for as long as needed to provide our service and comply with legal obligations, typically up to 24 months from last contact. You can request deletion at any time by emailing us.

7. Your rights

You have the right to:

Access the data we hold about you
Request correction of inaccurate data
Request deletion of your data
Opt out of any future communication from us
(EU/UK residents) Exercise rights under GDPR / UK GDPR

Exercise any right by emailing [email protected].

8. Security

The Site is hosted on Cloudflare with TLS encryption. Form submissions are processed by Cloudflare Pages Functions and forwarded to our email via secure transactional email infrastructure. We follow reasonable industry standards to protect your data.

9. Changes to this policy

We may update this policy occasionally. The date at the top reflects the most recent change. Material changes will be highlighted on the Site.

10. Contact

Questions about this policy: [email protected]