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Privacy policy — Pattaya Visa Help
This privacy policy explains what personal information Pattaya Visa Help collects, how we use it, and your rights in relation to your data. We are committed to handling your information with care and in accordance with applicable data protection standards. If you have questions about your data, contact us at the details on our contact page.
Information we collect
We collect information you voluntarily provide when using our services:
- Contact form submissions: Name, email address, and the content of your message
- WhatsApp enquiries: Your WhatsApp number and message content
- Consultation details: Visa situation details you share during free or paid consultations — nationality, age, visa status, financial situation as relevant to your immigration question
- Website analytics: We use privacy-respecting analytics to understand which pages are useful to visitors. This does not include personal identification — it covers page views, referral sources, and geographic region at country level only.
How we use your information
- To respond to your enquiry or consultation request
- To provide immigration advice and document preparation services you have requested
- To send you updates or resources you have specifically requested (newsletter opt-in)
- To improve our content and services based on aggregated usage patterns
We do not sell, share, or disclose your personal information to third parties for marketing purposes. We may share information with professional partners (lawyers, property agents) only where you have specifically asked us to make a referral on your behalf — and only the information necessary for that referral.
Data retention
Consultation notes and contact details are retained for as long as necessary to serve you and comply with applicable legal obligations. For clients who have completed a transaction and request deletion, we will remove personal data from our active records within 30 days, subject to any legal retention requirements.
Your rights
You have the right to: request access to the personal information we hold about you, request correction of inaccurate information, request deletion of your data (subject to legal obligations), and withdraw consent for any optional processing (such as newsletter subscription). To exercise any of these rights, contact us via the contact page.
Cookies and tracking
On your first visit we show a cookie preference banner. Choose Accept analytics to allow deferred Google Analytics, or Essential only to block analytics scripts. Your choice is stored in your browser (localStorage key pvh_cookie_consent) until you clear site data.
We use Google Analytics 4 (measurement ID G-RSNN24M25C) to understand aggregate traffic — which pages are read, referral sources, and device type. The script loads only after you scroll, click, press a key, or after five seconds on the page, so it does not block initial content. Google may set first-party cookies (_ga, _ga_*). We do not use advertising remarketing or behavioural ad networks.
Cloudflare provides security and performance services; standard server logs are retained briefly. Contact form and API submissions are handled by our own endpoints — not sold to marketers.
You can opt out by installing the Google Analytics Opt-out Browser Add-on, using browser cookie controls, or enabling Do Not Track (we honour DNT by skipping GA load when the signal is present — needs manual verification in your browser).
Security
We use HTTPS throughout this website. Consultation details shared via WhatsApp are subject to WhatsApp's own security measures. We do not store sensitive financial documents (bank statements, passport copies) on our servers after a consultation is complete — these are handled in person or via secure file-sharing only when required for application preparation, then securely deleted.
Contact regarding this policy
If you have concerns about how your data is handled or wish to exercise any of the rights described above, contact us at our contact page or WhatsApp +66 96 728 6999. We respond to data rights requests within 7 working days.
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