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Terms of service — Pattaya Visa Help
These terms govern the use of pattayavisahelp.com and the services provided by Pattaya Visa Help. By using this website or engaging our services, you accept these terms. If you have questions about these terms, contact us at the details on our contact page.
Nature of service — not legal advice
Pattaya Visa Help provides immigration information, document preparation assistance, and practical consultancy based on our experience working with Jomtien Immigration and Thai visa procedures. We are not Thai lawyers and we do not provide legal advice within the meaning of Thai legal services regulations. Our information and guidance are based on our practical experience and do not constitute legal opinions. For matters requiring legal advice — court proceedings, criminal immigration matters, appeals, or complex legal structures — we refer clients to qualified Thai immigration lawyers in our professional network.
Thai immigration policy changes frequently and without announcement. While we update our information and practices promptly when we become aware of changes, we cannot guarantee that any specific information provided reflects the most current immigration office practice at all times. You are responsible for verifying critical immigration information with the relevant Thai Immigration authorities before taking action.
Accuracy of information
We publish information on this website in good faith based on our experience, client reports, and research. Immigration rules, financial thresholds, document requirements, and office procedures are subject to change by Thai authorities. We update this website regularly but cannot guarantee that every page reflects the current official position at the moment you read it. For decisions with significant legal or financial consequences, verify current requirements directly with Jomtien Immigration Office or a qualified Thai immigration lawyer.
Use of website content
The content on this website is provided for your personal use and general informational purposes. You may share links to our articles and pages freely. You may not copy, reproduce, or republish our content on other websites or publications without written permission. If you wish to reference our content in your own writing, please link to the original page on pattayavisahelp.com rather than reproducing the text.
Service fees and refunds
Our paid services (document preparation, consultation reports, coordination services) are described on our services page with indicative fees. Actual fees are confirmed before work begins. The free 15-minute initial consultation is provided without charge and without commitment to engage paid services. For paid service engagements: if we are unable to complete an agreed service for reasons within our control, we will refund fees paid for the incomplete portion. Refunds for services already completed are not generally available, but we will discuss your situation if you have a concern about service quality.
Limitation of liability
Pattaya Visa Help's liability for any error or omission in our advice or document preparation is limited to the fees paid for the specific service in which the error occurred. We are not liable for consequential losses arising from immigration decisions, including overstay penalties, visa refusals, or missed extension windows, except where these result directly from our documented error in preparing documents we agreed to prepare. Immigration outcomes ultimately depend on Thai Immigration Office decisions which are not within our control.
Changes to these terms
These terms may be updated periodically. The current version is always displayed on this page with the date of last update. Your continued use of this website after a terms update constitutes acceptance of the revised terms. Significant changes will be noted on our blog.
Governing law
These terms are governed by Thai law. Any disputes arising from the use of this website or our services are subject to the jurisdiction of Thai courts. We will always attempt to resolve disputes through direct communication before any formal legal process.
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