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Start with the legal entity

The Department of Business Development’s official online-services directory, checked again on 24 August 2026, is the stable starting point for its current company and juristic-person lookup channels. Search the exact contracting name and registration details before paying.

DBD itself warns that registration data establishes only that a juristic person is registered and is only one part of due diligence. A matching company record does not verify a sales person's identity, bank account, immigration skill or promised result.

Demand a written, checkable scope

Before transferring money, obtain the legal contracting name, service address, named contact, itemised service scope, government fees separated from service fees, refund terms, expected custody of original documents and a written description of what will be filed. Check that the invoice payee matches the contract or obtain a documented explanation.

Ask for the current official source for every eligibility claim: an Immigration Bureau instruction, a Thai embassy or consulate checklist, a BOI rule, a Ministry of Labour source or another responsible agency's publication. Open the source yourself and confirm that it applies to the correct visa, nationality, location and purpose.

Never approve false facts or documents

Do not sign a blank form or a statement you cannot read. Do not allow an address, employer, school, relationship, bank balance, occupation or travel history to be changed merely to fit a route. Ask for a complete copy of the submission before it is filed and retain the final receipt or application reference issued by the authority.

A person who says false information is harmless because “everyone does it” is asking you to accept the risk. Stop the process and obtain independent legal advice if any record is inaccurate.

Government decisions cannot be guaranteed

A service provider can organise evidence and explain procedure, but cannot convert a discretionary government decision into a certainty. Treat claims of guaranteed approval, undisclosed officer access or a result without the published eligibility evidence as a reason to pause and verify directly with the responsible authority.

Control your identity documents

Confirm why an original passport is required, who will hold it, where it will be stored, when it will be returned and how handover is recorded. Share only the personal information necessary for the stated service. Change passwords immediately if anyone has been given access to an email, visa portal, banking service or one-time security code.

If you suspect fraud

Preserve the advertisement, contract, invoice, bank details, messages, application copies and proof of transfer. The official Tourist Police English page and Thai page, checked on 1 August 2026, publish the hotline 1155 and the Thailand Tourist Police application for assistance. For immediate danger, use the emergency channel appropriate to your location.

A contract or refund dispute may require different legal help from a criminal-fraud report. Contact the relevant authority or an independent Thai lawyer rather than relying on the same intermediary to repair the problem.

Official sources checked